Last updated 15 September 2026
Cancellation & Refund Policy
This page explains what happens if the weather stops a trip, and what happens if you need to cancel or change your booking.
Weather and sea conditions
- Light rain with safe seas: the trip runs as normal.
- Storm, rough seas or National Park closure: you choose a full refund or move to another available date.
- Route and timing may change with weather, tides and safety.
The captain decides on the day whether conditions are safe. If we cancel for weather, we contact you as early as we can by WhatsApp and email.
Cancellation by the customer
Bookings are cancelled by our team, not from the website. Message us on WhatsApp or email with your booking reference and we will confirm the cancellation and any refund in writing.
- Free cancellation
- Cancel 14 days or more before your trip date and your 30% deposit is refunded in full.
- Late cancellation
- Cancel less than 14 days before your trip date and the 30% deposit is not refunded. Nothing further is charged.
- No-show
- If you do not arrive at the pickup or meeting point, the 30% deposit is not refunded. Nothing further is charged.
- Changing the date
- Free of charge if you tell us 14 days or more before your trip date, subject to a boat or van being available on the new date. Later than that, the usual cancellation terms apply.
- Refunds
- Card payments are refunded to the same card automatically, within 5–10 business days of us confirming the cancellation. PromptPay payments cannot be reversed automatically: Stripe will email you a secure link to enter your bank account details, and it must be the same account you paid from — please keep a note of which account you used.
Changes to your booking
Want to change the number of guests, the pickup place or the departure time? Message us on WhatsApp with your booking reference and we will do our best to help, subject to availability. Changing the date follows the terms above.
How to cancel
There is no cancel button on the website — every cancellation goes through our team so we can confirm it with you. Send us a WhatsApp message or an email with your booking reference, and we will cancel the booking and confirm any refund in writing.